FAQs

Frequently asked questions

We’re here to help! Check out our FAQs below for extra details. If there’s anything we haven’t covered, feel free to reach out.

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Can I transfer my spot to a friend? +
What fees will I be charged when paying for my ride? +
How do I know what my riding ability is? +
I’m keen to return to the saddle after a long hiatus, what’s the best ride for me? +
What general medications should I take on my ride? +
Ahem… What if I need to go to the toilet while on the ride? +
Is there any trail riding etiquette? +
You have so many riding holidays, how do I choose? +
Do you have riding holidays for a family? +
I’m over 60, will I be the oldest on the ride? +
Can I go on my own? +
What is a good entry-level ride? +

Before you book

Explore answers on riding ability, age requirements, family-friendly rides, and mixed-ability groups — for total peace of mind.
How do I know what my riding ability is? +
I’m keen to return to the saddle after a long hiatus, what’s the best ride for me? +
You have so many riding holidays, how do I choose? +
Do you have riding holidays for a family? +
I’m over 60, will I be the oldest on the ride? +
Can I go on my own? +
What is a good entry-level ride? +
Can non-riders come on your riding holidays? +
What level of riding experience do I need? +

Booking & payments

All you need to know about bookings, transfers, fees, and waitlists.
What fees will I be charged when paying for my ride? +
What happens if I need to cancel my spot on the ride? +
What happens if I need to change my booking? +
Can I transfer my spot to a friend? +
The riding holiday I want is already sold out. Can I put my name on a waitlist? +

Preparing for my ride

Packing, travel insurance, and essential medications made easy.
What general medications should I take on my ride? +
Do I need travel insurance even if I’m travelling domestically? +
What do I need to bring with me? +

On the ride

Everything you need to know about safety, etiquette, tipping, and snapping great photos.
Ahem… What if I need to go to the toilet while on the ride? +
Is there any trail riding etiquette? +
How much should I tip? +
Is the riding safe? +

Horses & gear

Everything you need to know about horses, gear, and how we match you to your mount.
How do I know that the horses are well looked after? +
What type of saddle will I be riding in? +
Can I bring my own horse? +

Group & social

Group dynamics
What is the group size? +
I’m an experienced rider and don’t want to be held back by beginners. +

Have more questions?

Got something to ask, or just want to chat about riding holidays?
Our friendly global team is always happy to help!

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